Return & Refund Policy
At Titidiy, we want you to be completely satisfied with your UV DTF sticker purchase. Please read our return and refund policy carefully before making a purchase.
Eligibility for Returns & Refunds
To be eligible for a return or refund, your item must meet the following requirements: 1. The request must be submitted within 30 days of the delivery date of your order. 2. The product must be unused, undamaged, and in its original packaging. 3. For non-custom (ready-made) stickers only: custom and personalized sticker orders are not eligible for return or refund, unless there is a manufacturing defect or error on our part.
Non-Returnable Items
Custom/personalized sticker sheets (we cannot resell custom designs made specifically for you)
Used or damaged products
Digital products (including digital design files)
Orders that have been delivered more than 30 days ago
How to Request a Return or Refund
1. Contact us at russotto790@gmail.com with your order number, clear photos of the product (if there is a defect or error), and the reason for your return/refund request. 2. We will review your request within 24 business hours and provide you with further instructions. 3. If your return is approved, we will provide you with a return shipping address. You are responsible for the cost of return shipping, unless the return is due to our error (e.g. wrong item sent, manufacturing defect). 4. Once we receive and inspect your returned item, we will process your refund within 3-5 business days.
Refund Details
Approved refunds will be processed back to your original payment method. Original shipping fees are non-refundable, unless the return is due to our error. For returned orders that are not due to our error, a 20% restocking fee may be deducted from your refund to cover processing and restocking costs. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider’s processing times.
Damaged or Lost Orders
If your order arrives damaged, or is lost in transit, please contact us within 7 days of the expected delivery date, with your order number and clear photos of the damaged packaging/product.
We will review your case and offer a replacement or full refund for confirmed damaged/lost orders, at no additional cost to you.
If you have any questions about our return and refund policy, please contact us at russotto790@gmail.com.